Not completely satisfied with your Heylo or is someting wrong? No problem. You can return your order within 30 days after receiving it.

How do I return my Heylo?

Returning your order is easy:

1. Contact us at support@matchflight.com or call +31 (0)85 1300 280.

2. Let us know your order number and that you would like to return your order.

3. We will send you a free return shipping label.

4. Pack your Heylo securely, preferably in its original packaging.

5. Attach the return label and drop off the package at the indicated parcel point.

Once we have received and checked your return, we will process your refund.

Return conditions

To qualify for a full refund:

• Your return must be requested within 30 days of receiving your order.

• The product must be returned complete, including all accessories.

• Please make sure the product is securely packaged to prevent damage during transport.

You may open the package and inspect the Heylo as you would in a physical store.

Free returns

Returns are free of charge. After you contact us, we will provide you with a return shipping label.

You do not need to arrange or pay for return shipping yourself.

Refund

Once we have received and checked your return, we will refund the purchase amount using the same payment method you used for your order.

Depending on your bank or payment provider, it may take a few business days before the refund appears in your account.

Damaged, defective or incorrect product?

Did your Heylo arrive damaged, defective, or did you receive the wrong product?

Please contact us before returning it:

Email: support@matchflight.com
Phone: +31 (0)85 1300 280

We’ll make sure it gets resolved as quickly as possible.

Our team is happy to help.